decisions in choosing products and services daily or to get protection as a consumer.For example, when a consumer got problems with a service that given by seller such got a things that damaged,then we do not know how to solve it,how to get a protection in consumer problems. In view of the importance of protecting the basic rights of consumer,the United Nations Assembly has adopted the United Nations Guidelines for Consumer Protection on 9 April 1985.Since then,United Nations member countries have
A STUDY ON CONSUMER BEHAVIOUR TOWARDS GREEN PRODUCTS WITH REFERENCE TO MALAPPURAM DISTRICT ABSTRACT: Environmentalism is a social movement regarding concerns for environmental protection and improvement of health of the environment. In recent years a common word is popular as eco-friendly. Everyone seems to love the nature. In this 21st century, world is facing a lot of environmental problems related to harmful products. Our mother
context usually prefers the loud and persistent voice of the comparatively number of producers demanding protectionism, to the gentle and almost nonexistent voice of consumers bearing the cost. As these costs are included in product prices, the burden levied on each individual consumer is rather small. Therefore, individual consumers tend to lack the motivation of raising their voice against such measures (McConnell, Brue and Flynn). Given the decline in natural trade barriers imposed by transportation
However, from the customers’ perspective factors or issues like transaction procedures, technical protection, perceived security, and usage of electronic payment systems, etc., are challenges faced due to the adoption of electronic payment systems. However, the internet is not under any human control and is an open network through which transaction takes
point of view, the design of packaging is of major importance because it has to be the mean of communicating to people from different backgrounds, interests, and experiences (Klimchuk et al., 2006). It informs consumers of the qualities and benefits that they are going to obtain if they consume a certain product (Giovannetti, 1995). The design of the packaging should also lead consumers to notice its messages (Nancarrow et al., 1998). From the consumer perspective, packaging plays an important role
-11: Consumer Protection Act, 1986 11.1 Introduction 11.2 Objectives 11.3 Consumer: 11.3.1Meaning – 11.3.2 Rights & Responsibilities of Consumer 11.3.3 Exploitation of Consumers 11.4 Measures Initiated by the Government towards Consumer Protection 11.4.1 Statutory Regulation 11.4.2 Growth of Public Sector 11.4.3 Consumerism 11.5 Consumer Protection Act, 1986 11.5.1 Jurisdiction and Objective 11.6 Consumer Protection Councils 11.6.1 Consumer Disputes Redressal Agencies 11.6.2 Consumer Complaints
secondary information about the company was collected through its corporate website. Moreover, online sources were used to analyze the external environment of British Bulkers, while articles and textbooks were also used, in order to analyze the importance of CSR in business in general and the shipping business in specific. As far as primary research is concerned, this was held in the form of semi-structured interview with Mr. Athanasios Goulioumis, Sales Director of British Bulkers. His answers,
value chain structures have clearly emerged in the automotive industry. As the market reached its saturation level making a car available to almost every consumer, consumers became more informed and sophisticated, which created
study one must first identify the fundamental concept of this study. The importance of this research is to identify the problems that Customs Agencies face because of tourism. To first set the foundation, highlighting the key terms used in the study. Tourism is a dynamic and competitive industry that involves the ability to adapt continuously to customers changing wants and requirements, as the customer’s pleasure, protection and enjoyment are particularly the focus of tourism businesses. Customs
Responsibility (CSR) and customer awareness. 4. To make suggestions to stakeholders. 1.6. JUSTIFICATION OF OBJECTIVES: • To understand the importance of Corporate Social Responsibility (CSR) for society. • To understand various ways to improve Corporate Social Responsibility (CSR) activities. • To understand impact of Corporate Social Responsibility (CSR) on consumers. 1.7. WORKING DEFINITIONS OF TERMS USED: 1.7.1:DEFINITION OF CORPORATE SOCIAL RESPONSIBILITY: • Definition # 1: Philip Kotler and Nancy