Consumer Protection Act 1986 Case Study

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Unit -11: Consumer Protection Act, 1986 11.1 Introduction 11.2 Objectives 11.3 Consumer: 11.3.1Meaning – 11.3.2 Rights & Responsibilities of Consumer 11.3.3 Exploitation of Consumers 11.4 Measures Initiated by the Government towards Consumer Protection 11.4.1 Statutory Regulation 11.4.2 Growth of Public Sector 11.4.3 Consumerism 11.5 Consumer Protection Act, 1986 11.5.1 Jurisdiction and Objective 11.6 Consumer Protection Councils 11.6.1 Consumer Disputes Redressal Agencies 11.6.2 Consumer Complaints 11.6.3 Remedial Action 11.6.4 Penalties 11.7 Summing Up 11.8 Model Examination Questions 11.9 Suggested Readings 11.1 Introduction Consumer protection is a group of laws and organizations designed to ensure the rights of consumers…show more content…
It has two major activities : formulation of quality standards for goods and their certification through the BIS certification marks scheme by which manufacturers are permitted to use the standardization mark (ISI) on their products after due verification of conformity with prescribed quality standards of safety and performance. The Bureau has set up a consumer affairs department to create quality consciousness among ordinary consumers. There is also a public grievances cell to which consumers can make complaint The MRTP Act in going to be repealed when the Competition Act, 2002, comes into force. The Competition Commission to be set up under the new Act will also replace the MRTP Commission. Business Studies 160 about the quality of products carrying ISI…show more content…
A complaint means any allegation in writing made by a complainant that- • An unfair trade practice or a restrictive trade practice has been adopted by any trader or service provider • The goods bought by him or agreed to be bought by him; suffer from one or more defects • The services hired or availed of or agreed to be hired or availed of by him suffer from deficiency in any respect • A trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the price fixed by or under any law for the time being in force or displayed on the goods or any package containing such goods or displayed on the price list exhibited by him by or under any law for the time being in force or agreed between the parties • Goods which will be hazardous to life and safety when used or being offered for sale to the public • Services which are hazardous or likely to be hazardous to life and safety of the public when used, are being offered by the service provider which such person could have known with due diligence to be injurious to life and safety. How to File a Complaint? A complaint can be filed on a plain paper. It should

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