challenge Strengths: • Long extension of the banking services in many nations in the Middle East and MENA region. • The major shareholders of the Arabian world have supported its business and operations. • The bank is the universal banking organization. • The reach of the organization covers huge geographical area and the financial position of the banking organization is strong. Weaknesses: • The UN has ceased the assets of Libya and that has impacted the Banking organization and it has to acquire
This research tends to analyst the customer satisfaction with logistics services. Customer satisfaction is very important for logistics companies seeking competitive advantage, because they realize that if they do not satisfy the expectations of customers, their place will be taken by other companies whose activities will be more concentrated on customer expectations. Therefore, logistics companies must ensure every customer service related aspect, no matter what it includes: acceptance of orders, their
Task 1: Customer service management and complaints resolution 1.1 Describe the importance of anticipating customers’ needs and preferences, set customer service standards and ensure staff maintain them, allocating resources appropriately. Preferences are things which customer desires and needs are to fulfill the requirements. Every customer is not the same because different customers have different needs. To anticipate the customers’ needs and wants is to know what they want and understand them
business strategy • No proper structure was defined • Lack of programme and project management office Operational Strategy • Poor supply chain management - Lack of supplier relationship - Lack of customer relationship management - Lack of quality management and control • Lack of operational management strategy • Lack of human resource management • Lack of feasibility study on
Customer Retention 6 4.1.2 Corporate Image 6 4.1.3 Quality 6 4.1.4 Project Management 7 4.1.5 Relationship with the Customer 7 4.2 Critical Review of Theories and Models Regarding Factors that Influence Customer Retention 7 4.2.1 Theories Regarding Customer Retention 8 4.2.2 Assimilation-Contrast Theory 8 4.2.3 Theory of Negativity 8 4.2.4 Cognitive Dissonance Theory 8 4.2.5 Review of Models Regarding
Introduction Total quality management received substantial consideration from researchers in the past two decades. Many researchers have investigated the interrelationship among quality constructs as well as the impact of quality management on quality performance, business performance, and operational performance. Researchers also investigated the effect of quality management on different operational practices such as just-in-time production, mass customization, supply chain management, new product development
interrelated activities. On the other hand, critical path analysis is a technique that identifies the activities necessary to complete a task, including identifying the time necessary to complete each activity and relationship between the activities. However, CPA is the most widely used project management tool that uses the network analysis to help the project managers. Thus, critical path is said to be the longest sequence of activities in a project plan that must be completed on time for the project to get
existing written works on customer service in the banking industry of Ghana. This part investigates the different factors that may influence important customer service in the midst of wild competition from the viewpoint of a few journalists and specialist. It begins with a profile of the bank under investigation through to the significance and nature of the client practices, customer satisfaction, customer repurchase intentions and customer loyalty, customer relationship building and its practical ramifications
car rental company and independent variables are travelers feedback, speed in check-in and out of the car ,rankings of company. ¢ Value-added path of service-oriented manufacturing based on structural equation model: the case of electric car rental for instance This paper was published by author Rui Miao, Jintao Cao, Kai Zhang, Boxiao Chen, Zhibin Jiang and Liya Wang in the year 2014.Electric car rental is the popular way to promote electric cars, the company has to understand how consumers value
Total Quality Management, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. (www.isixsigma.com) The primary goal of a quality management system is to be more competitive. It does this by adding value at each stage of production. It defines long term plans for your company while at the