determined by income but there are various other factors as well such as: wealth, education, occupation etc. 2. Social Factors Social factors also impact the buying behavior of consumers. The
Furthermore, the workplace environment is additionally an issue for employee retention in light of the way that there are different zones in business yet workplace particularly has been the objective of talk from numerous modern points of view. As indicated by Hytter (2008), The fascinating reality here is that the workplace perspectives are fundamentally unique when contrasted with administrations division and manufacturing divisions. In telecom division; that is considered as administrations where
1. CHAPTER ONE – INTRODUCTION 1.1 Research Title Job Satisfaction and its Impact on Retention of Business Development Officers at ABC Bank PLC In the percent business environment, surviving through the competition is a challenge. Achieving organization goals through the competition requires unique products and services. To achieve sustainable growth, it is important to understand the stakeholders of the organization and their imperativeness toward the organizations activities. When achieving organization’s
,2002). Customers always want to have better internet banking facilities which are user friendly as well as enjoyable to them. Convenience is one of the main factors while using internet banking Chan (2001). Johnson et al (1995) also agrees with it that convenience is among one of them. Devlin
Majority of the research is basically focused on the customer satisfaction and preferences, but this will also become a challenge for the researcher to include owners or chief executives in the study to understand their decision making in the interior design to increase their F&B market strength. There are also major issues in F&B that will be included in this study to understand why there are several hotels, restaurant and bars are gaining strong customers
CHAPTER ONE INTRODUCTION CHAPTER TWO LITERATURE REVIEW 2.0 Introduction Relevant theory concerned to the topic is discussed herewith. It will be discussed under areas of service quality, customer expectation and perceptions, perceived service quality, other service quality models available and case studies from similar industries. Reviewing these literatures will enable to understand the chosen topic more clearly and to provide answers to the research questions. 2.1 Service quality Service
decision making and strategies to be created. Strategic management serves as a strong bridge between the performance and the strategies being drawn out. Competitive strategies involves lower pricing, customers complaints meeting, and uninterrupted service handling. Customer satisfaction, loyalty and retention help in measuring the performance of an organization. Markus64 has analyzed on the agency theory’s influence on job satisfaction and performance. He says that there is a direct relationship between
growth in the number of customers in Mauritius has a major impact in the marketing strategies used by organizations. National and Multinational organizations are straiving to provide customer satisfaction. The buying patterns of consumers' changes occasionally therefore organizations must implement new strategies daily. Marketing mix has a big impact on customer satisfaction nowadays due to an upward trend in this sector. This study describes the impact of marketing mix on customer satisfaction using
that the business financial position and the cashflow projections should be based on realistic assumptions and affordability for the credit facilities should be evident. The banker should consider the appropriate lending structure depend on the customer capex requirement i.e working capital, asset based finance, property finance. The benefits of the proposed solutions should be discussed with the client and inclusive is available collateral required e.g. Personal sureties, cross company sureties
Woolworths stores across South Africa. WFS is in a joint venture with ABSA, as its financial partner. 2. Scanning the Internal and External Environment The task at hand is to conduct an environmental scan of WFS, by identifying the relevant internal factors that are impacting the business as well as the external drivers. In order to do this in a systematic manner the use of