Communication And Active Listening In The Workplace

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Communication and active listening Workplace communication is very important to companies because it allows companies to be productive and operate effectively. Employees can experience an increase in morale, productivity and commitment if they are able to communicate up and down the communication chain in an organization. Workplace communication is the transmitting of information between one people or group and another person or group in an organization. It can include emails, text messages, voicemails, notes, etc. Creating an open communication between employees and management is important thing that Wetherspoon is keen to do. This require managers to spend time coaching employees, helping good performers move to new positions and minimizing…show more content…
The employees can share their ideas and talk about their daily problems with their managers to develop some new solution for such issues. Through a big meeting, the employees can share in decision making, small operational decisions and even major strategic plans. There are a lot of benefits from using and applying active listening and open communication. The first of these factors is engaging the employees by having a more positive attitude towards their work and their customer. Another important benefit is Ensuring Consistency as If everyone understands what the company is trying to achieve and their role within it. By using good communication methods and active listening, managers at Wetherspoon ensuring common understanding of strategy and goals because the employees understand how their work fits into the bigger picture which raises their sense of responsibility. The ability to actively listen demonstrates sincerity. Active listening is most often used to improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding. Active listening is a particular communication technique that requires the listener to provide feedback on what he hears to the speaker, by way of restating or paraphrasing what they have heard in their own…show more content…
Using them when it really matters is the difficult part. It takes two sets of skills, which called expressive and listening skills, to give and get information. When everyone understands all the information, and when there are good enough relationships between people, resolution often emerges easily. The two most common barriers to effective communication, I think, are a lack of skills, and the rules which forbid certain information. The difficult issues, however, may not be resolvable within the rules. It is when you use your communication skills to renegotiate the rules that real improvements in relationships and in problem solving become

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