Process Performance Dimensions

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When it’s time to analyze a business process there is no single way to do that. In the beginning of the analysis topics, methods and tools are all dependent on the nature of the process and the available information (ABPMP, 2013). For an successful organizational change, which do not always require an radical change, an effective formulation of process alternatives is needed including evaluations, and implementation of the selected processes (S. Lee & Ahn, 2008). According to ABPMP (2009), “if you can`t measure it, you can`t manage it” (ABPMP, 2009, p. 103), this statement expresses the importance, that an organization should not invest time and resources to improve a process if they do not know what they have to measure to improve. The manager’s…show more content…
In the literature, several process performance dimensions can be found. Dumas et al. (2012) mention four process performance dimensions which are: time, cost and quality as well as a fourth dimension which gets involved in the equation once the issue of change has to be considered, which is called flexibility. These performance dimensions can be refined into several process performance measures called key performance indicators (KPIs). According to ABPMP (2009), they mentioned four fundamental process performance metrics which are: time, cost, capacity and quality. There are other metrics, such as efficiency and effectiveness, which are usually a function of one or more of the four fundamental…show more content…
Alignment with corporate strategies and objectives; 2. An owner, which can be an individual or group who is responsible for the accountability of the outcome; 3. Predictive, measurement of the value of business drivers and are leading indicators of desired performance; 4. Actionable, and timely provided information on how users can intervene to improve performance; 5. Users focusing on a few high value activities, or on the overall effectiveness of the process; 6. Straight, easy to understand and not based on complex indexes that managers don’t know how to influence directly; 7. Balanced and linked to what is being measured and not compete and confuse; 8. Transformative, which encourages positive changes in the organization; 9. Standardized, which guaranties more effective measurements, including standard definitions, rules and calculations; 10. Context-driven performance by applying goals and limits so that users can measure their progress over time; 11. Reinforced, can be enhanced by including compensation or incentives; 12. Relevant, the need of a periodically review and update due the gradually loss of their impact over

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