Casela Marketing Strategy

856 Words4 Pages
Casela needed a change in its marketing strategy to face the potential competitors in the leisure industry and upgrade its marketing strategies and increase sales. 1. Consequently they have decided to diversify their operation globally by appointing representative office in China, Indian and Eastern Europe and reunion. 2. Hire multi language skilled staff 3. Organise coaching sessions with sales team 4. Instil customer relationship with strategic partners 5. Train the staff at DMCs 6. Develop a Customer Relationship Management system in order to be in the new strategy and be ahead of competitors 7. Think of a reward system as regard to the targets Action Step Person responsible Deadline Resources available/ Needed Persons of interest Appoint…show more content…
And in the meantime organise regular sales trip there to touch base. Sales Head & Sales Executive 30 Jun 2017 Consequent financial investment Travel Agents Reunion Tourist Office Colleges Universities Hire Mandarin, Russian and Deutsch speakers to win these markets Casela wish to enter HR Head 30 Sep 2016 Tourism background essential Guides Coaching sessions with sales team Sales Head 30 Nov 2016 (2 sessions per week) Updated presentation of the activities Update database of DMCs/Tour Operators/Excursion Sellers on the island Sales Team at all level Instil customer relationship with strategic partners - Organising PR events such as horse racing - All marketing/ sales Team Managing Director Senior Management Every month create an event Sponsorship Partners – DMCs Suppliers Hotel MD Hotel Concierge Training in DMCs Develop incentive programme to make them sell more Sales Executive Sales head 4 different In a week Every 6 months Powerpoint presentation Give Away Fidelity Card/Free Activities in the park + gift at the shop Sales Reps to become our…show more content…
The following can be used at Casela World of Adventures: Goal-based evaluation - the purpose of this assessment is to monitor the performance of change and see if the desired goals have been achieved and involves the formulating of clear goals, which was to increase sales and gain new markets. Then align the organisational objectives with the change goals. Casela aim is to increase number of visitors and the change is about creating CRM and appointing new offices in some strategic countries to bring mass tourism like India & China. And on the local market, be more present on the road by vehicle, bus stop and shop branding as well as brochure and billboards in all strategic places and which is not too ethical, be present in the area where competitors are actually. Upon target date, asses the staffs as regards to their performance, and reward if goals and objectives have been attained. 5.0 Conclusion and
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