The aim of this assignment was to select a patient safety problem of interest to me and indicate the extent of the problem and also some approaches that are used to address this patient safety problem. The patient safety problem that will be discussed is medication errors in paediatric patients. This student will discuss increased risks associated with paediatric patients, types of medication errors that are common in paediatric patients in the clinical area, most common types of medication that
introduction of the project work, which contains an overview of the quality improvement concept. Company profile is discussed in order to increase knowledge over the quality control process. Then the identification of the quality related problem which is to be solved and methodology discussed to find the effectiveness of using Six Sigma in the project. At the end purpose and limitations of the thesis work are discussed. 1.1 Development of Quality Engineering: In today’s very big competitive world business-groups
Total Quality Management Total Quality Management (TQM) is a management tool that is used by business organizations for continuous improvement, which aims to provide the customers with quality products and services. This concept focuses on the customer satisfaction and the integration between organizational functions, by involving all the employers and employees, as well as it is completely customer-focused (Lotich, 2016). Mohd Yusof and Aspinwall (2000) stated that TQM helps create a culture of
Comparison of the three quality gurus: Philip Crosby, W. Edwards Deming and Joseph Juran Deming believed that organisations could increase quality and reduce costs by having continuous process improvement and by viewing manufacturing as a system, not as bits and pieces. Juran applied the Pareto principle to quality issues (80% of the problems are caused by 20% of the causes) and also developed Juran’s Trilogy which includes: quality planning, quality control, and quality improvement. Crosby’s solution
What is Quality? Quality can be interpreted as "meeting the stated and implicit needs of the client in full". This is a basic statement from which some salient definitions of quality have been drawn. They include: "The sum of the features and characteristics of the product or service that bear on its ability to meet the stated or implied need" [ISO, 1994]. Definition of Quality: Quality consists of the ability to meet wants (Edwards [1968]). Is the degree to which a particular product meets the desires
Quality is defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs, this definition is adopted by the American Society for Quality ( ASQ : www.asq.org). The organizations can compete on quality and still go beyond conformance to standards by implementing the following the seven concepts for an effective Total Quality Management program: (1) Continuous improvement, (2) Just-in-time (JIT), (3) Six Sigma, (4) Benchmarking
Improvement on Health Organization. The primary goal of the Six Sigma method in the health sector is to improve revenue collection, improve collaboration and reduce costs. All these can be achieved through, reducing the number of errors on patients’ records, delivery services or prescriptions, not forgetting areas commonly overlooked such as leadership and culture. The recent harsh economic recession acted as the wake-up call for major players in the healthcare industry to come up with ways to reduce
INTRODUCTION Six sigma is a quality-control program it emphasized cycle-time improvement and reducing manufacturing defects. At many organizations it simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process from manufacturing to transactional and from product to service. The philosophy behind Six Sigma is that if you measure how many defects are in a process, you can figure out how to
Quality is never an accident. It is always the result of high intentions, sincere efforts, intelligent direction and skillful execution. It is an attribute or characteristic whose dictionary meaning is the degree of goodness or worth of a person, place or thing. In determining the quality of a product, the customer's expectations about the product will be given the top most priority. In the present scenario, customer delight is the need of the hour in order to survive the cutthroat competition.
According to Granite State Quality Council (2009), the Malcolm Baldrige National Quality Award was first awarded in year 1988 for the vision to sustain the standard of excellence that very useful or help the businesses or organization in United States of America to achieve or realize the world class quality. The Malcolm Baldrige National Quality Award for the criteria on performance excellence is the main reason for achieving the goals established for the Baldrige Award besides United States of America