The Importance Of Total Quality Management

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Quality is defined as the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs, this definition is adopted by the American Society for Quality ( ASQ : The organizations can compete on quality and still go beyond conformance to standards by implementing the following the seven concepts for an effective Total Quality Management program: (1) Continuous improvement, (2) Just-in-time (JIT), (3) Six Sigma, (4) Benchmarking, (5) Knowledge of total quality management (TQM) tools (6) Employee empowerment, (7) Taguchi concepts , according to Heizer and Render (2014:248) 1. Continuous Improvement According to Chartered Quality Institute, London, (2016), describes…show more content…
5. Knowledge of TQM tools There are seven tools that are particularly useful in the Total Quality Management’, Heizer and Render (2014:248). Empowered employees and successful organisations recognize the importance of knowing how to use Total Quality Management (TQM) techniques and available tools such as to improve overall organization objective such as profits, customer satisfaction. These tools includes : Check sheets , Scatter diagrams , Cause - and - effect diagram , Pareto Chart- , Flowchart- , Histogram- , and Statistical Process Control Chart. 6. Employee empowerment Techniques for building employee empowerment a. Build communications network that include employees – This can include daily divisional meetings, weekly meetings, quarterly review and annual business review. Employees must know how the company is performing and company…show more content…
In this engineering approach to quality control, Taguchi has given three thoughts designed at improving product quality and process quality. Quality robustness – According to (Hbrorg, 1990) Harvard Business Review Quality is a virtue of design. The “robustness” of products is more a function of good design than of on-line control, however stringent, of manufacturing processes. Quality loss function – A mathematical function that identifies all costs connected with poor quality and shows how these costs increase as product quality moves from what the customer

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