Qm In Quality Management

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Quality Management (QM) is generally a philosophy of gradually improving the operations of a business. Every involved employee and business partner does this through the application of rigorous process analysis. QM is usually applied at the tactical, front-line level, where production, clerical, and low-level managers are deeply involved. There are a number of tools available to assist in a QM effort, such as list below but not exhaustive:- ▪ Benchmarking ▪ Failure analysis ▪ Plan-do-check-act (PCDA) cycle ▪ Process management ▪ Product design control ▪ Statistical process control QM can be implemented successfully in any part of a business, such as: ▪ Finance, Accounting & Banking ▪ Field Servicing ▪ Legal and Administration ▪ Services &…show more content…
When applied consistently over time, QM can reduce costs throughout an organization, especially in the areas of scrap, rework, field service, and warranty cost reduction. Since these cost reductions flow straight through to bottom-line profits without any additional costs being incurred, there can be a startling increase in profitability. ▪ Customer satisfaction. Since the company has better products and services, and it’s interactions with customers are relatively error-free, there should be fewer customer complaints. Fewer complaints may also mean that the resources devoted to customer service can be reduced. A higher level of customer satisfaction may also lead to increased in market shares, as existing customers act on the company's behalf to bring in more customers. ▪ Defect…show more content…
The quality management practice that PepsiCo had is very reliable which also very comment to solve problem and prevent defected outcome, but unlike Coca-Cola had try develop their own strategy suitable to continuous improving for manufacturing product and managing the same quality of their product around the globe, unlike PepsiCo itself unable to have more manufacture factory around the globe and not able to bring much awareness to the people about their brand. Plus PepsiCo had lower their price among their competitor, the reason of low price is because of the low quality and the products is usually perceived at ones that affect their financial
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