Emotional Intelligence In The Workplace

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Emotional Intelligence and the importance of interpersonal relationships at workplace (Attrai R_rashmi1) The objective of this article is to describe the emotional intelligence and the importance of interpersonal relationships at workplace. Emotional intelligence (EI) is the capability of individuals to recognize their own emotions and those of others, discern between different feelings and label them appropriately, use emotional information to guide thinking and behaviour, and manage and/or adjust emotions to adapt to environments or achieve one's goal(s)1. There are currently several models of EI. Goleman's original model may now be considered a mixed model that combines what have subsequently been modelled separately as ability EI and…show more content…
A person who is self-aware is usually better able to handle and learn from constructive criticism than one who is not. • Self-regulation: A person with a high EQ can maturely reveal her emotions and exercise restraint when needed. Instead of squelching her feelings, she expresses them with restraint and control. • Motivation: Emotionally intelligent people are self-motivated. They're not motivated simply by money or a title. They are usually resilient and optimistic when they encounter disappointment and driven by an inner ambition. • Empathy: A person who has empathy has compassion and an understanding of human nature that allows him to connect with other people on an emotional level. The ability to empathize allows a person to provide great service and respond genuinely to others’ concerns. • People skills: People who are emotionally intelligent are able to build rapport and trust quickly with others on their teams. They avoid power struggles and backstabbing. They usually enjoy other people and have the respect of others around…show more content…
In today’s professional environment, being a team player is absolutely necessary. • Selfishness: If your agenda is the only one that matters, you could be perceived as being selfish. Being professional means aiming for a win-win situation whenever possible5. References: 1. Murphy KR. A critique of emotional intelligence: what are the problems and how can they be fixed?. Psychology Press, 2014; 21-34. 2. Petrides K, Furnham A. Trait Emotional Intelligence: Psychometric Investigation with Reference to Established Trait Taxonomies. European Journal of Personality. 2001; 425-448. 3. Salovey P, Mayer J, Caruso D. Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry. 2004; 197-215. 4. Cavazotte F, Moreno V, Hickmann M. Effects of leader intelligence, personality and emotional intelligence on transformational leadership and managerial performance. The Leadership Quarterly. 2012; 23 (3): 443-455. 5. Cote S, Miners CH. Emotional intelligence, cognitive intelligence and job performance. Administrative Science Quarterly. 2006; 51 (1):
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