Social Media Disadvantages

861 Words4 Pages
The exponential growth of Social Media has seen the phenomenon go from a technological revolution to an every day necessity in less than a decade. In parallel to this, digital and social technologies have also gone from being personal appliances to business tools. Social networks indeed offer the possibility for companies to communicate with billions of potential customers every day, and for companies and professional individuals to communicate with each other. The result of this new web of opportunities for firms is a new phenomenon that is referred to as Social Business. The use of social networking platforms to engage customers, employees and suppliers, comes with benefits as well as issues from all three perspectives. Firstly, the most…show more content…
First and foremost, firms using Social Media have very little time to communicate a message before a new piece of information is posted on the information feed, and eventually distracts the potential customer. Elsewhere, negative feedback is made public to all potential customers. One bad review can cancel out the positive effects of several excellent reviews and dissuade customers, or even ruin the brand’s reputation. Paul Gillin, author of The New Influencers explains: “Conventional marketing wisdom long held that a dissatisfied customer tells ten people. But... in the new age of social media, he or she has the tools to tell ten million”. Last but not least, companies put themselves at risk of brand hijacking. As security is not always high on social networks that are more commonly used to communicate with consumers, companies realistically have little control over corporate…show more content…
Using social networking in the supply chain allows manufacturers to feel closer to their customers. A number of companies make YouTube videos to give the public some insight into the manufacturing process. Val Zunchuk, CEO of Graphicast, regularly updates readers on manufacturing news by sharing articles. He also insists on the importance of Social Media for suppliers because “once you get a few hundred contacts, your network is typically in the millions.” From this network, at least one contact is able to introduce him to a sales
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