Difference Between Marketing And Experience Marketing

1111 Words5 Pages
Pine and Gilmore (1999) are pioneering experts who coin the term “experience economy”. They explain different stages of evolution of the economy throughout modern history, from commodities, goods, services and finally experiences. As we are in the current stage of experiences, they argue that goods and services are no longer enough for differentiation, thus advocate experiences, precisely consumption experience, as a form of differentiation. The shift from commodities to consumption experiences marks the change in corporate strategies to gain competitive edges and also allows higher charge for services. Experience, as a concept and as an empirical phenomenon, is not as established as other consumer and marketing concepts such as choice, attitudes,…show more content…
Traditional marketing stems from the rational economic view according to which costs and benefits constitute the most important variables (Schmitt, 1999), whereas the recent marketing trend stresses the relevance of emotional aspects (McCole, 2004). It is necessary to note the difference between experience marketing and experiential marketing. Experience marketing is a broad concept which refers to the “world of experiences”. Meanwhile experiential marketing, as part of experience marketing, is tactical and practical in the sense it includes techniques to involve and engage the audience (Schmitt, 2003, cited in Same e Larimo, 2012). In this sense, the CEM framework developed by Schmitt (2003) can be considered experiential marketing. Experiential marketing extends beyond traditional customer satisfaction. Mass marketing has shifted to personal marketing where emotional attachment is central to the experiential paradigm. There should be a need for a holistic view of experiential marketing, analysing experiences from all perspectives; in other words, combining customer beliefs, emotions, intentions, and…show more content…
Based on this broad view, in the experience literature, there is a consensus that it is useful to evoke experiences along multiple experience dimensions through the “stimuli”. These experience dimensions include sensory-affective, cognitive intellectual, and behavior and action-oriented components. These elements appear at various experience touchpoints. Experiences occur at various information collection, decision, and consumption stages. Davis and Longoria (2003) present a “brand touchpoint wheel” including pre-purchase, purchase, and post-purchase experience phases, and have identified such touchpoints within each phase. Pre-purchase touchpoints consist of advertising, public relations, web sites, new media, direct mail/samples, coupons and incentives, deals and promotions. These are both offline and online elements, i.e.: graphic designs slogans and messages, typefaces and logos; graphic elements on web sites, backgrounds of shopping environments. The experience also includes the selection of an overall “look and feel” in the brand’s visual identity, packaging, web sites and in physical environments or stores. Verbal messages using an experiential language, as well as visuals in communications, complete the brand
Open Document