a. Customer Relationship Management refers to a general strategy and process that company follows to create relationship with customer and gain their loyalty by offering required values for them and for company accordingly. Customer value will be gained through efficient and effective collaboration between customer service, sales and marketing, and other organisation's department. (Parvatiyar & Sheth, 2001) b. Five levels of relationship management improve customer service and gain their satisfaction
HUMAN RESOURCE MANAGEMENT: Human Resource Management(HRM) is the function within the organization that focuses on recruitment of, management of, and providing direction for the people who work in the organization. Human Resource Management can also be performed by line managers. Human Resource Management is the organisational function that deals with issues related to people Such as compensation, hiring, performance management, organization development
American Express -- Strategies and Risks Analysis Strategic Risk Management Lumin Wang Oct 10, 2017 Executive Summary: The American Express Company is a global financial service company headquarter in Manhattan, New York City. The company was founded in 1850, and is one of the 30 components of the Dow Jones Industrial Average and S&P 100(Wikipedia). It went to public on New York Stock Exchange in 1978. The company is best known for its credit card, charge card, and traveler's cheque
CHAPTER TWO LITERATURE REVIEW 2.1 Introduction This literature review seeks to give an overview of various studies and theories and principles in the field of green supply chain management. The chapter looks into manufacturing industries in general. Further the chapter explores green supply chain management. It will also put into context the Ghanaian situation regarding the status of oil nut company waste. 2.2 Manufacturing Industries Industrialisation is the development of a modern manufacturing
CHAPTER 1 INTRODUCTION INTRODUCTION Along with all creations on earth, man is the best gift of God. Indian culture and values assert and copy the pride of man. It is man, the individual who is the centre, the premium and the best in the creations. "There is nothing greater than man" . Every human being is a unique glint in him; that spark contains unsuspected potentialities and possibilities. MEANING OF HUMAN RESOURCES From the national point of view, the human resources can be defined as the
organization must develop ideas an innovative approaches through its human resources, the DNA of the organization, and therefore an effective HRM system is essential for economic survival (Lazarou-Kitteni, 2012), (Swathi, 2014). 2.2.1 Human Resource Management (HRM) Taking into consideration that managing people (Human Resource) is more challenging than managing technology or capital, since people have the ability to convert other four resources (financial, information, raw material and technology) to
product you are selling. Often this is referred to as your value proportion. Certainly low price many enhance value, but so do your expertise, you quality, and your service. Relationship selling is oriented toward the long term. Customer relationship management (CRM), which refers to an organization wide customer focus that
Resources Management (HRM) is the term used to describe formal systems devised for the management of people within an organization” (Human Resource Management). These individuals are responsible for staffing, employee compensation and benefits, as well as training and defining work. HRM professionals seek and select appropriate individuals to fill job requirements in order to increase productivity and maximize effectiveness within a company. There are two types of Human Resource Management including
Change Management There are so many things in our lives we want to change such as our looks, health, environment, The World, our social life, our work, our finances .We can say in general that we want change in our personal lives and workplace. "IFYOU WANT TO CHANGE THE CULTURE, YOU WILL HAVE TO START BY CHANGING THE ORGANIZATION" Mary Douglas Now what do we
accountants tried to figure out the cost of a particular configuration. They all had similar problems. (www.innosupport.com ) To solve these problems, product life cycle management brings together development engineers, manufacturing engineers, material managers, controllers and sales staff, etc. The product life cycle management also ensures that an employee's knowledge remains in the company when an employee leaves the