project management office Operational Strategy • Poor supply chain management - Lack of supplier relationship - Lack of customer relationship management - Lack of quality management and control • Lack of operational management strategy • Lack of human resource management • Lack of feasibility study on
What are The Reasons that Affect Customer Retention in the Construction Industry of Maldives? Table of Contents LIST OF FIGURES AND TABLES 3 1 INTRODUCTION 3 1.1 Research Background 4 2 RESEARCH AIM & OBJECTIVES 5 2.1 Research Objectives 5 3 RESEARCH QUESTIONS 5 4 LITERATURE REVIEW 5 4.1 Definitions of Key Concepts 6 4.1.1 Customer Retention 6 4.1.2 Corporate Image 6 4.1.3 Quality 6 4.1.4 Project Management 7 4.1.5 Relationship with the Customer 7 4.2 Critical Review of Theories and Models Regarding
Introduction: Customer Relationship Management (CRM) In recent years, customer relationship management (CRM) has been a topic of the utmost importance for scholars and managers. Despite the evidence provided by numerous empirical studies, many companies that have implemented CRM systems report unsatisfactory levels of improvement. This study analyzes what influence companies can expect CRM implementation to have on performance and how they can leverage its impact. The authors propose a conceptual
more trending, it’s becoming increasingly important for brands to differentiate themselves through superior customer experience. Here comes service management solution which enables business users, leaders and customers to get the most value from their investments. Good business ethics and practices can drive productivity and user engagement. Mission, strategies employed and Service Management Solutions from Technologies help to ensure service quality and resource utilization across your physical,
Introduction Currently, project management plays an important role in various business sectors. Industries have learned the importance of stakeholders based on the relevance of their stakeholders. Stakeholders are not only individuals from a group or any other non-governmental association. Stakeholders help the organization achieve their goals and provide support to their work in order to succeed. Stakeholders are individuals or members of an association that may be affected by products and services
9.1. Research Epistemology The researcher should concerns what constitutes acceptable knowledge in a field of study (Saunders, Lewis and Thornhill, 2012, P.136).In this research study is to evaluate the relationship between two market strategies base on existing theories and case study, therefore, the realism has been selected which assumes a scientific approach to the development of knowledge. Moreover, there is two type of realism, direct realism and critical realism, the latter one will be conducted
chain is became less efficient. This literature study focuses on the distribution of perishable products in general and it highlights the best practices, software and tools that may help solving the individual problems. The subsequent sections describe possible scenarios for Sonnendal, based on the information found in this literature study. Distribution Management First is examined what the basics of distribution management within supply chain management are, to understand what principles are important
Chandra, 2012 in his thesis titled “Customer Relationship Management in Hospitality with reference to five star hotels in India” has studied on the aspects of Customer Relationship Management practices followed in India; Studying the effect of CRM practices on the service quality as perceived by the customers of the hotels in the study; Determining the word-of-mouth advertising and referrals gain by the hotels as outcome of CRM and Analysis of impact of CRM practices on satisfaction, retention, grievances
According to Hussein and Tamini (2007), risk management is the foundation of the banking practices. Due to the nature of the business banks, operate in a volatile environment facing a huge amount of risks associated with credit, market, operations, reputation, foreign exchange and liquidity. So adopting effective risk management practices by banks to face such risks successfully is a vital thing. Thereby the study investigates risk management practices on profitability of banking sector in Sri Lanka
planning and forecasting customer demand. In the same view of the last line, the effect of strategic supply chain management practices on performance of hotel industry in Rwanda is analysed, where a qualitative and quantitative approach is used for the primary data collection within the questionnaires at Serena Hotel Company limited. To establish relationship between research variables frequency, mean and standard deviation were employed