Patient Experience Survey

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The surveys can be patient experience surveys in national state or even in provider level. On the other hand these can also be population or community based surveys (Picker Institute 2009). Mostly surveys are directed towards a larger sample. Again these can be also shaped to be done in a particular setting (like the dental wing in a facility) or in specific groups of patients (like age groups); and these are called as tailored surveys. Moreover, surveys can also be paper based, telephonic or through internet or any other means as given by Picker Institute (2009). The narratives are mostly qualitative tools. These can include interviews with patients on specific subjects or incidents enumerate Klaucy et al (2009). Separately while highlighting…show more content…
It measured the satisfaction level by involving two steps in the methodology. The first being if the patients were satisfied or not. The second step involved asking the patients their level of satisfaction (very satisfied, somewhat satisfied, somewhat dissatisfied, and very dissatisfied) (Mendoza Aldana et al. 2001). A separate study by Kuzma et al (2010) used patient satisfaction questionnaires which were designed as semi-structured qualitative interviews to assess the patient satisfaction with rural health facilities. These questionnaires included “staff attitudes and performance, rating of services provided, accessibility, treatment, health education, equipment, drugs availability, and trust towards health workers” along with some socio- demographic data of the patients (Kuzma & Solomom 2012). 4.…show more content…
SOMCH is the only tertiary level Government hospital in Sylhet division which has nearly 10 million people dependent on it for health care (Sylhet MAG Osmani Medical College n.d.). The Hospital was instituted in the year of 1938 and in the present day it provides patients care, training & teaching and research (Sylhet MAG Osmani Medical College n.d.). Currently it has a capacity of 900 beds of which 630 are non-paying, 224 paying and 46 are cabins (Sylhet MAG Osmani Medical College Hospital 2013). The various departments in the hospital are outpatients, inpatients, emergency, clinical pathology, blood transfusion and radiology & imaging. A quality management initiative has been identified to start in the hospital by GIZ and specially focused in the Obstetrics and Gynecology (O&G) ward and hence this ward was chosen. The entire O&G ward constituted of ward number 13, 14 and 15 in the facility. In 2012, it had a capacity of 168 beds and around 14975 Obstetrics and 1046 gynecology patients were admitted in total in the year (Sylhet MAG Osmani Medical College Hospital

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