Organizational Culture: Organisational Structure And Culture

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3.2 Organisational structure and culture OB10 has a tall organisational structure which leads to a hierarchy culture. This causes a long lead time for the jobs and OB10 is unable to address the operation issues that arise effectively. Hence, OB10 must revisit its organisational structure and be attentive towards its organisational culture in order to streamline its operation and to optimise its workforce. 3.2.1 Flat organisational structure A flat organizational structure has few layers of management but the managers have a wide range of authority over other employees. More empowerment is also inscribed in the organisation as there are fewer superiors to be consulted as well as more junior employees are involved in decision making. OB10 can…show more content…
The employees share a lot of similarities and they are similar to a large family. The leaders are seen as mentors and there is great involvement of the staff members. The organization is held together by loyalty and tradition. The organization emphasizes long-term human resource development and bonds colleagues by morals. Success is defined within the framework of addressing the needs of the clients and caring for the people. The organization promotes teamwork, participation, and consensus. 3.2.5 Hierarchy culture A hierarchy culture is a formalized and structured work environment. The culture dictates smooth functioning of the organisation as there are formal procedures, rules and policies who decide what people should do. Leaders are proud of their efficiency-based coordination and organization. Stability, trustful delivery and smooth planning of business as well as low costs define success of the organisation. 3.3 Operation improvements Value chain analysis is a strategy tool used to analyze internal firm activities. It is used to review the operation of OB10 and to identify the activities that can be improved throughout the chain. The productivity in OB10 is low…show more content…
Each of the above process needs to pass through sales and implementation, mapping and/or customer support departments in order to be resolved. The transfer process which consumes time is non-value-added and should be minimised. The improvements of OB10’s operation can be done by merging the departments or by redefining the job scopes of each department, complemented by Management Information System upgrade. 3.3.1 Merging the departments Merging all the sales and implementation, mapping and customer support departments can eliminate the transfer time required. All the functions are performed under supervision of Project Management Manager. All the workforce assigned to handle the project must possess the knowledge in handling the queries and performing the technical jobs. The corporate buyer will directly liaise with respective project management team during the request of service, implementation and mapping process as well as when there is any support query that arises. However, as the mapping process requires specialised skills and the training for the mapping job itself already requires huge training, it is not practically feasible to hire a staff who possess multiple skills in getting clients, doing mapping and solving the queries. Furthermore, there is no job specialisation of
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