Job Satisfaction Analysis

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3.2 Definition of job satisfaction Job satisfaction has been considered in a variety of ways and was defined differently in various studies. From those studies, Choong and Lau (2011) and Vroom (1964) defined it in terms of the degree to which a job provides the person with positively valued outcomes. Locke (1976) defined it as a pleasurable or positive emotional state resulting from one’s job or job experiences. Noe, et al., (2003) indicated that the previous definition of Locke (1976) reflects three important aspects of job satisfaction. First, job satisfaction is a function of values, defined as "what a person consciously or unconsciously desires to obtain". Second, this definition emphasizes that different employees have different views…show more content…
It is considered the most often researched organizational variable in the organizational behavior literature (Blau, 1999). It is also considered from central factors for understanding and managing organizational behavior because it has the potential to affect a wide range of behaviors in organizations (George and Jones, 2000). Locke (1976) conducted a review of job satisfaction and stated that more than 3,350 articles had been written about job satisfaction between 1957 and 1976. It also has received more attention from scholars in the organizational sciences than any other single topic. Scholars have conceptualized it as independent, a mediating, and a dependent variable, and it has been seen as a panacea for the ills of working people as well as the foundation on which organizations can achieve bottom-line financial effectiveness (Cranny, et al.,…show more content…
This appears in a longitudinal study involving hospitality employees, with responses from both customers and employees, Bernhardt, et al., (2000) found that job satisfaction is positively correlated to customer satisfaction. Also there are many evidences support the positive and significant relationship between the job satisfaction for the employees and customer satisfaction (Schneider, 1991; Tornow and Wiley, 1991; Wiley, 1991). Conversely, if there is not job satisfaction or there is a lack of it for the employees in any organization, there will be negative impacts for that organization and for its employees and customers as well. Empirical studies have found that a lack of job satisfaction can be detrimental and even devastating to any organization, as low levels of job satisfaction have been linked to increased absenteeism, turnover intent, burnout, deterioration of employees’ morale, detrimental impacts on productivity and commitment, and actual turnover among staff in any organization (Byrd, et al., 2000; Staw, 1991; Whitehead and Lindquist, 1986). In sum, the job satisfaction has positive effects on organizations, its employees, and its customers. Thus, the assessment of job satisfaction is considered a common activity in many organizations where management feels that employee well-being is important (Spector,
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