Deming's 14 Point System

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Demings perception or philosophy is the “Plan-Do-Check-Act” of quality primary on cooperation and his 14 point philosophy. Deming believed that if the environment was supportive and a sense of ownership, all employees had potential. If an employee understood, trained and understood their task, employees feel a sense of pride thus stimulated them to do better. The success of all workers within the system is dependent on management’s capability to coordinate stability of each element of optimization. Constantly improving processes within learning, knowledge and information at hand. Deming’s fourteen point system is quoted directly: Create a constancy of purpose; Adopt a new philosophy; Cease dependence on inspection; End the practice of awarding business on the basis of price tag; Improve constantly and forever the system of production and service; Institute training on the job; Institute leadership 8. Drive out fear; Break down barriers; Eliminate slogans, exhortations and targets; Eliminate work standards quotas.; Eliminate management by…show more content…
The thought process was around zero defects where management had to set the tone direction for employees to follow and a very process driven environment. Employees are not to blame if the directions, process the objectives are not clear and precise to understand. As a result of undefined process and unclear directions, defects occur. Crosby believes it is conformity to specifications. Crosby also had a fourteen point system used and as quoted : Management commitment; Quality improvement team; Quality measurement; Cost of quality evaluation; Quality awareness; Corrective action; Establish an ad-hoc committee for the Zero Defects Program; Supervisor training; Zero Defects Day; Goal setting; Error cause removal: Recognition: Quality Councils; Do it over

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