Abstract: - The development of the quality approach and tool set followed the economic challenges in the recent decades. ISO 9001, the most popular management system standard, is continuously adjusted to the actual expectations, so it has an important role in supporting the acceleration of performance on corporate level. Since some leading industries require the certification of the corporate quality management system, the number of certifications may be an important indicator. Comparing the trends
increasing the quality of the service which is the most important at this stage. With this report author represents a step by step practical plan for build up a delighted
STRAYER UNIVERSITY A STUDY OF QUALITY MANAGEMENT IN ANGOLAN HEALTHCARE SYSTEM A DIRECTED RESEARCH PROJECT SUBMITTED TO THE FACULTY OF THE GRADUATE SCHOOL IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTERS HEALTH SERVICE ADMINISTRATION SUBMITTED TO SUSAN CRIM, MBA BY ELMA CARVALHO WASHINGTON, DC July 2007 ABSTRACT Angola is a third world country located on the west coast along the south Atlantic in southern Africa. It won its independence from Portugal in