summerised through the manuals, to ensure compliance of the 44 accreditation standards (Australian Aged Care Quality Agency, 2014) and legal requirements, but as Knight, Kenny and Endacott (2015) discuss, while
Surendranager, Gujarat, India.. *Email id: maildrgupta@gmail.com Mobile No: 9099922480 ABSTRACT Introduction The importance of quality in health care service is increasing. Six dimensions of health care quality is defined by World Health Organization and they focus on patient and facilities. (WHO, 2006; IOM, 2001) The apex quality accreditation agency in India ‘National Accreditation Board Hospitals’ defines 10 quality standards
The main objective of this study is to evaluate and compare service quality in private hospitals, especially in teaching hospitals those are associated with medical colleges. This comparison is made across ten dimensions of hospital service quality such as infrastructure, availability of resources, clinical procedures, quality of outcomes, administrative procedures, staff attitude, waiting time, price, information availability, and trustworthiness. Three teaching hospitals located in Bhubaneswar