Technology Impact On Banking

871 Words4 Pages
Introduction The 21st century will bring about an all-embracing convergence of computing, communications, information and knowledge. This will completely change the way we live, work, and think. The development of high speed networks, coupled with the falling cost of computing power, is making possible applications undreamed of in the past. Voice, data, images, and video may now be transferred around the world in micro-seconds. This explosion of technology is changing the banking industry from paper and branch banks to' digitized and networked banking services. It has already changed the internal accounting and management systems of banks. It is now fundamentally changing the delivery systems banks use to interact with their customers.…show more content…
They have given banks a potential they could only dream about and have given bank customers high expectations. The changes that new technologies have brought to banking are enormous in their impact on officers, employees, and customers of banks. Advances in technology are allowing for delivery of banking products and services more conveniently and effectively than ever before - thus creating new bases of competition. Rapid access to critical information and the ability to act quickly and effectively will distinguish the successful banks of the future. The bank gains a vital competitive advantage by having a direct marketing and accountable customer service environment and new, streamlined business processes. Consistent management and decision support systems provide the bank that competitive edge to forge ahead in the banking…show more content…
A more developed service is one that provides customers with the opportunity to gain access to their accounts and execute transactions or to buy product online via the internet. Public awareness of e-banking among users has been increased and thus people are ready to migrate to technology applications. Online banking offers several main benefits to depositors. It provides a real-time view of finances and eliminates the need for numerous visits to a bank teller. It can also take the place of balancing a check book and other boring tasks common to paper-based banking. Depositors can monitor each transaction in an accessible user interface to understand how credits, deposits, deductions and payments affect their account's balance. Banks that offer online banking are sometimes called "brick-to-click." Many of these banks still provide branch services but support online options. This distinguishes them from brick-and-mortar banks, which offer no online services. Brick-and-mortar banks are becoming extremely rare in the age of digital transactions, and most banks have begun moving a number of customer interactions to the Web.

More about Technology Impact On Banking

Open Document