Swot Analysis Paper

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Strengths: Landon greets the client in a polite and a professional tone. Good job offering to contact the MB to update the information. He politely conferenced the client in with the MB and drops off the line politely. Inches: Hold- After holding, we should always thank our client's for their time and patience to express gratitude and show that we value their time. Empathy- ( 3:22) At this time the client is confused and concerned in regards to the information provided by Landon. We should offer a form of empathy for any confusion caused. " I understand how this may be confusing." Digging deep and ask questions- Landon does well by being proactive to get the information updated, however, let's promote first call resolution into

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