Publix Case Study

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Publix is currently the largest employee- owned company and most profitable grocer in the United States (Solomon, B). Presently, celebrating eighty-five years of success ( that is attributed to its “people” first philosophy. By creating an environment of “ Where Shopping is a Pleasure”, Publix was able to differentiate itself from its competition. Whereas, other grocers focused on low prices, Mr. Jenkins concentrated on providing excellent customer satisfaction and value. The organization’s satisfaction is not only geared towards its customers, but their employees as well. Cognizant of the direct correlation between employee and customer satisfaction and productivity, Publix ensures that their employees remain satisfied. By creating…show more content…
Workers are encouraged to write down their professional goals and to develop connections with their fellow colleagues, essentially creating a more cohesive group, thus leading to a positive group functioning. Employees are also cross-trained in order to help them understand the business better (Schoultz, M). This notion also helps the workers explore their skills and assess which area of work they are best suited for. Publix is committed in providing employment security for its associates, which is demonstrated through all of their advancement opportunities…show more content…
Furthermore, Publix has granted the ability to each of their employees to become shareholders in the company (Solomon, B), thus increasing not only their loyalty and commitment to the company, but also gives them a sense of empowerment. Currently both current and previous employees are the controlling shareholders, with an eighty-percent stake (Schoultz, M). Rather than having investors who know nothing about the company, Publix focuses on giving stocks to its employees who are not only familiar with the company’s values, but also who care about both the short and long-term values of the company. Publix has a superb reputation in all of their locations. With nearly fifty percent of their employees working full-time, enables the organization to carry on their values. Having a large percentage of its employees work full-time signifies better-trained workers, essentially increasing their commitment and knowledge of the company (Everitt, L). Through the commitment of their employees, Mr. Jenkins was able to continuously maintain the outstanding reputation of his supermarkets. He was able to deeply entrench the organizational values in his employees, helping him preserve them for the future (Everitt,

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