Informal Feedback In Lowe's Culture

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Informal feedback is entrenched in the Lowe’s culture where it is referred to as ‘feedback in the aisles’. This denotes the informal feedback process used in Lowe’s stores to provide associates with real-time performance feedback. Real-time feedback can be affirmative to reinforce positive employee behavior or constructive to correct unsatisfactory behavior. Providing employees with timely feedback is critical to raise employee performance and improve company performance. In fact, research has indicated that employees who receive timely feedback perform 40% better than employees who receive no feedback (University of Minnesota, n.d.). The value of informal feedback lies in its frequency and timely application, because according to Joseph

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