Performance Management Performance

847 Words4 Pages
It’s a known phenomenon that if an organisation has implemented a well-structured industry specific performance management system, it would increase the chances of achieving its organisational objectives (Baron, 2003). Therefore, it can be considered that performance management (PM) and organisational success has a positive relationship, once an effective PM systems is executed, then the potential of success for the organisation is increased. (Armstrong, 2004). In today’s business world, organisations are extensively focusing on resolving the performance related issues of the employees due to the impact this has on productivity and customer’s satisfaction (Baron, 2003). This is more specific to the health and fitness industry where a high…show more content…
Respectively, several research has been carried out on the topic that an effective performance management of employees results in higher customer satisfaction. Therefore, this relationship between PM and customer satisfaction has a huge impact on the organisational profitability (Armstrong, 2004). This is one reason why human resource (HR) managers are spending more time and effort in implementing an effective performance management (PM) process within the organisation (Armstrong, 2004). Throughout the health and fitness industry there are a number of organisations operating and competing to attract customers through their quality of customer service which they provide. However, these services are greatly impacted by the employees and this can depend on the performance of each employee who is dealing with the customer, thus highlighting the importance of an effective PM process (Baron,…show more content…
Therefore, it is important that the research question helps to define the focus of the research project, as this will facilitate the readers understanding of performance management. As a result stressing the importance of addressing the research question and objectives throughout the research. Furthermore, the research objective is to investigate the impact of performance management on organisational success. In order to achieve this objective the researcher will need to, firstly, identify the link between performance and organisational success, secondly, identify the effectiveness of the human resource department in order to implement a performance management process within the organisation and finally, determine the organisational efforts of the organisation in order to resolve performance related issues of the employees. To achieve these objectives the researcher will aim to answer the following questions throughout the
Open Document