Nowadays, the number of hospitality companies have gone international is increasing due to internal and external demands for international expansion. For example, as the hospitality company has go to international hospitality industry, it can protect their company from the risk and uncertainly domestic business cycle (Clarke, A., & Chen, W., 2007). When the company facing domestic economic turndown, the company still can keep their profitability through their global operation. Customer is playing
elements. The Odyssey by Homer is one such text that emerges out of Greek culture and is able to illustrate the cultural concerns of the time. By examining the key roles of hospitality, religion, and loyalty, one is able to perceive how Greek cultural values are defined through the Odyssey. In ancient Greek society hospitality was highly valued. It was sacred to the god Zeus, who was a patron of traveling. In addition, it served critical functions within ancient Greece
Eumeaus and The Phaeacians “Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy. Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines.” -Henry J.M Nouwen, Reaching out. This quote defines hospitality, but including it also captures the importance of loyalty as well. In order to be loyal
because Odysseus is the worthier epic hero and the film loses the major theme of hospitality that is displayed throughout the poem. “The Odyssey” is a poem composed by the legendary author Homer, one of the central works of Greek Literature. The poem follows
Securing client loyalty is one of the topmost keys ensuring benefit and profit to the firm. It is crucial for hospitality firm to safeguard its existing customers first. But, challenge with this is the enormous chain of clients which is not easy to be maintained and secured. Technology has the answer to this challenge
customers approval of firms quality of services can outcome into better business image of the hotel industries thus, leading to growth in its sales and profits. According to Patterson et al (1997), he state that in determining customer loyalty the management is required to develop a framework of assessing the value of customer satisfaction. The framework enables managers to find out which customer variables have the greatest impact and how much should be spent to improve
The Paxton Boys were a complicated group of people. They believed in fighting for English justice and loyalty to the British monarchy. However, their actions against the Conestoga Indians portrayed them as prejudice, hypocritical people who lacked of hospitality. On December 14, 1763, fifty English men better known as the Paxton Boys, killed six (men, women, and children) Indians in the Conestoga Manor. However, these were not ordinary Indians, they were longtime allies to the people of Pennsylvania
The Epic Beowulf is truly one of the greatest stories of all time and is still considered popular in today’s society. It is about a man by the name of Beowulf who is the world’s greatest Hero who has completed some of the most magnificent tasks. As the story goes on, Beowulf decides to go help out a king by the name of Hrothgar by slaying a monster by the name of Grendel who has been terrorizing the king and his people for 12 years. Primarily, Beowulf the epic does not have a known author (Snell)
Moreover, basic business knowledge is another important element of successful hotel and restaurant operations (Just Colleges, 2015). Communication skill: It is important to communicate effectively with colleagues, staff and guests in hospitality industry including verbal, nonverbal and language skills. Excellent communication skills can enhance guest experience as staff are listening to the guests, valuing their feedback and conveying clear messages. With good communication skill, staff
Romance is a notoriously slippery category’ (Barbara Fuchs). Discuss two of the texts from the list above and explain how they shed light on the concept of ‘romance’. The concept of romance can be explored by first understanding its origins. ‘Romance’ means ‘vernacular’, which in the 12th century meant that romance was written in Roman, the popular language of the time, rather than classical Latin which scholars and monks spoke. This shows how from the very conception of romance, its purpose was