This chapter started with the introduction of the project work, which contains an overview of the quality improvement concept. Company profile is discussed in order to increase knowledge over the quality control process. Then the identification of the quality related problem which is to be solved and methodology discussed to find the effectiveness of using Six Sigma in the project. At the end purpose and limitations of the thesis work are discussed. 1.1 Development of Quality Engineering: In today’s
out how to systematically eliminate them and get as close to perfection as possible. In order for a company to achieve Six Sigma, it cannot produce more than 3.4 defects per million opportunities, where an opportunity is defined as a chance for non-conformance.
What are The Reasons that Affect Customer Retention in the Construction Industry of Maldives? Table of Contents LIST OF FIGURES AND TABLES 3 1 INTRODUCTION 3 1.1 Research Background 4 2 RESEARCH AIM & OBJECTIVES 5 2.1 Research Objectives 5 3 RESEARCH QUESTIONS 5 4 LITERATURE REVIEW 5 4.1 Definitions of Key Concepts 6 4.1.1 Customer Retention 6 4.1.2 Corporate Image 6 4.1.3 Quality 6 4.1.4 Project Management 7 4.1.5 Relationship with the Customer 7 4.2 Critical Review of Theories and Models Regarding
become a dynamic and efficient bank providing integrated solutions in order to be the first bank for the customer. MISSION STATEMENT • To provide value added services to our customers. • To provide high tech innovative solutions to meet customers’ requirements • To create sustainable value through growth, efficiency and diversity for all stakeholders • To provide a challenging work environment and reward dedicated team members according to their abilities and