Carmax Case

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• Show intro power point slide. CARMAX! o Hello Classmates, thank you for showing up to class today! Introduce ourselves • For our introduction we would like to introduce the company that is involved in our case study and build credibility with the audience. o Why should they listen to our 25 minute presentation?  We read the case study and have been researching the company and topic for a whole 2 months!  Our company is interesting. • Pictures of nice cars. • Pictures of different cultures. (Our case study involves the following international job design approaches: Scandinavian, Japanese and German. • Audience Involvement Question o Raise your hand if you have ever bought a used car? Follow-up question o Raise your hand if you ever…show more content…
o CarMax Background  CarMax Background Slide: Including details on where CarMax began (Richmond, Va.) in 1993. Also, provide information on how many locations they have today “140 stores across the country”, etc. (CarMax). CarMax was founded by Circuit City executives CEO Rick Sharp and Vice President of Corporate Planning Austin Ligon (CarMax). Both Rick and Austin were looking for an area throughout the economy to invest in that had relatively low competition in addition to a large consumer need. CarMax initial design came from surveying used car customers and inquiring what they disliked the most about the used car buying process. With the information they gathered from these focus groups CarMax has grown from a few small prototype stores into a multibillion dollar company. o Typical sales approach/incentive system vs. CarMax sales approach/incentive system  CarMax Core Values Slide: Customer Focus, Respect, Teamwork, Communication, Diversity, Associate Development, Fun, Quality, Pride, Continuous Improvement (CarMax). • It is Interesting to see a company that has fun as a core value. CarMax strives to keep their employees satisfied with their work…show more content…
CarMax’s approach to job design was also influenced by its reaction to the global recession. As the company made strategic changes in response to a struggling market, some positions became unnecessary. But rather than terminating people, CarMax chose to restructure and change employee’s responsibilities. Which may cause a lack of training, increase in workload, and poor performance. When there is a change in the employee’s position, they have more responsibilities, and if the given tasks include greater depth they might not be skilled or experienced enough for the new task they are asked to perform which may cause a decrease in productivity. If there is an increase in an employee’s workload, it may cause for some individuals to have difficulties getting adjusted to their new responsibilities. This increase in work can be a major cause of lower overall work productivity. Some people can adapt their new task and responsibilities, and can do well in job enrichment while others cannot, due to lack of training. Poor performance can cause employees to feel down in the meantime which also brings worries of being laid off. Job enlargement can also cause increased frustration of the employee. In many cases, employees end up being frustrated because increased activities do not result in increased salaries. Also, even after job enlargement task may still remain boring and
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