The spread of ISO 9001 and ISO 14001 management system standards ISO 9001 and ISO 14001 can be considered as fundamental management system standards in many aspects. The systematic set of requirements establish a common language between corporations as well as it may support the development of organizational performance with regard to quality, environmental and social issues. Since certification of the management systems is usually required by business partners, the number and distribution of certificated
Total Quality Management Total Quality Management (TQM) is a management tool that is used by business organizations for continuous improvement, which aims to provide the customers with quality products and services. This concept focuses on the customer satisfaction and the integration between organizational functions, by involving all the employers and employees, as well as it is completely customer-focused (Lotich, 2016). Mohd Yusof and Aspinwall (2000) stated that TQM helps create a culture of
located easily with good maps, signage and easy to navigate the direction that is posted on the website. To have a warmly welcoming the guest, put a welcome sign at the entrance and a thank you sign at the exit. Employees must know the importance of quality service and make sure that expectations are up to standards when they present themselves. Each customer must be treated as the same because the organization true profits come from the
electronic products such as printers, scanners and photocopiers. Previously, the company has been experiencing problems with its printing machines/the Xerox Machines. This machine could occasionally break down resulting in customers receiving low-quality services. Whenever printing or photocopying was in progress, the machine would send an error claiming that there was no signal to drive the small printer motors. This problem, apart from causing customer dissatisfaction, had started making Xerox to
Six Sigma Integration Sustainable results can only be achieved when an integrated and cohesive approach is adopted with respect to training and learning (Alsagheer & Mohammed, 2011). Snee (2000) calls for research to help practitioners identify a robust set of improvement tools to be used in conjunction with the DMAIC process. Through a proper integration between Six Sigma methodology and other improvement / management initiatives any process can be improved into infinite position. However, as has
Introduction Total quality management received substantial consideration from researchers in the past two decades. Many researchers have investigated the interrelationship among quality constructs as well as the impact of quality management on quality performance, business performance, and operational performance. Researchers also investigated the effect of quality management on different operational practices such as just-in-time production, mass customization, supply chain management, new product
Introduction Festo Didactic, a subsidiary of the Festo Group, a global leader automation technology giant headquartered in Esslingen, Germany, was established in the over 40 years ago, catering to the education sector. Festo Didactic offers high tech and extremely complex teaching and training solutions to industrial employees and workers across the globe. While the parent company Festo offers automation solutions to increase productivity in manufacturing companies, Festo Didactic offers specialized
objective, policies and procedures should be: • Clear and specific, but provide enough flexibility to meet the changing conditions. • Comply with all appropriate law and regulation. • Agree with one another and reflect an overall true and fair view approach to all employees Policies should be designed to improve employee productivity through such means as recruitment, compensation, performance, evaluation, training, record keeping and compliance. HR policies should be developed for key HR management
present and future decisionmaking needs. The ADHR thought that CDC is at the discoverer stage of KM maturity because the organization emphasizes use of brainstorming sessions, biannual performance review meetings, development of action reviews, and presentation of annual management plans, by top management. The ADHR stated, “CDC allocates 1% of its operating budget to formal training and learning activities, but in terms of knowledge management activities, it is difficult to state because they are
municipalities 6 Introduction of total quality management 7 Introducing Total quality management in thinadhoo Council 7 ISO 9000 series / Family 7 Quality concepts in the public sector 7