Midas Operations Management

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Business Operations Operations are the processes within an organization that acquire inputs and transform the inputs into outputs that the public can consume (Vonderembse & White, pg. 2, 2013). Operations management involves very important decision-making processes for the design, planning, and management of the many factors that affect operations (Vonderembse & White, pg. 2, 2013). Decisions that are made are which products should the company produce, size of the building and location, how many people to hire, and what type of methods to use to improve quality and efficiency (Vonderembse & White, pg. 2, 2013). Midas' Anticipated Impacts/Solutions After reading about Midas, one can see that there are some potential impacts with the introduction…show more content…
During the strategic planning process, Midas should make sure employees are trained to perform the new service, look at expanding to different locations in order to meet the demand and to have adequate space for inventory. To ensure that customers are serviced within the 30 minute time frame, the company should advertise that appointments must be made for tune-ups. This will allow the company to have the appropriate amount of staff on board. If customers desire to have a tune-up without an appointment, the company should state it may take longer than 30 minutes. Tune-ups should be listed as a special service that requires an appointment. Another solution is that Midas could have designated locations that specialize in tune-ups along with other services. These facilities should be larger to accommodate staff and…show more content…
Customer satisfaction goes a long way and it attributes to the success of the company. If Midas wants to maintain and introduce new services to its customers, it would be wise to expand. Input The inputs phase of planning involves activities designed to accomplish the following goals which are to know how the business operates, and how decisions can impact the business (Method Framework, 2009). Inputs allow an individual to predict the different outcomes during the planning process. Inputs contribute to the production and delivery of outputs. Inputs are known as finances, personnel, equipment and buildings information (Key Performance Information Concepts, 2014). According to Vonderembse & White (2013), Inputs include people, capital, materials, and energy, and outputs are services or goods. Operations employ labor and management and uses facilities and equipment to change materials into finished goods or to provide services. Long-term success requires that the outputs of the operation be worth more to the consumer than the total cost of the inputs (Vonderembse & White, pg.

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