ZALORA is the one largest online shopping in Asia. It was founded in 2012 by three young entrepreneurs which are Tan Wee, Stephen Kim, and Chris Feng. ZALORA’s headquarter is located in Singapore. It also operates in Malaysia, Thailand, Indonesia, Philippines, Vietnam and Hong Kong. This is a Business-to-Consumer (B2C) organization that is providing a one-stop shopping experience in order to suit the tastes and preferences of varieties of consumers. ZALORA has managed and controlled over 30,000 products and about 400 brands in Singapore, Malaysia, Thailand, Vietnam, Indonesia, Australia, Hong Kong, and New Zealand. As a result, ZALORA had been regarded as the Asia’s leading online fashion destination which is the largest and fastest growing…show more content… Explain the logistic system or practices used by ZALORA Since ZALORA is the biggest online shopping platform, the company have their own strategies to make sure the business is going smoothly without any problem. ZALORA have own logistic system to connect with supplier and customers.
1. The Last Mile (TLM) Last mile is used in supply chain management and transportation planning to deliver and trace the movement of goods to final delivery destination. Due to high e-commerce sales, the TLM are becoming very important. Since ZALORA is the company that dealing with fashion online over the worldwide, they used this TLM to deliver the order to customers. This is the one of solution that ZALORA takes to optimize route management and last mile distribution from its warehouse. TLM creates visibility which can be develop by the company. They provide fast shipping where’s the orders usually shipped out after customer’s conformation. TLM using technology where GPS tracking of rider can be track and real time for delivery also can be track. Plus, TLM also monitoring the Hub2Hub transfer. Apart from gaining visibility in TLM to the safe delivery of ZALORA’s good to customers, ZALORA also implement an electronic proof of delivery (e-POD) in the next step enhance the capability in…show more content… Since they have many distribution hubs in many countries, so they can easily delivery the orders in short time to the final destination. The normally have 8 hours to pick the order in warehouse, pack and pass to despatch before they start delivery they have more than 150 rider to send the orders. Next is higher repurchase rates. Using TLM, ZALORA have built stronger level of trust and brand loyalty with its rapidly expending consumer market. When they got the loyalty means that customer satisfied with their services so that customers will repurchase again. The benefit that customers can get is easier to return which is within 30 days of delivery and customers can do payment on delivery which is easier to