Document Summary Throughout this document I will be analyzing Thomas L. Friedman’s problem-solving process in the book The World is Flat and how we use Wolcott’s “Steps for Better Thinking” model to help analyze the different chapters. Framing the Problem In Friedman’s book The World is Flat he talks about the historical context behind globalization and the three different iterations of globalization. You have G1.0 which took place in 1492 which consisted of country globalization. Then you have G2