Conflict Management Case Study

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Project TitleStudy of Types of Conflicts and various conflict Management techniques used in Labour Intensive Industry (Pooja Metals Pvt. Ltd –Faridabad)Objectives• To know the type and level of superior- subordinate conflicts that occurs in the organization. • To understand the causes of inter-personal conflict. • To analyze the conflict resolution techniques followed in the organization. • To identify the steps taken by the management to avoid conflicts. Problem StatementConflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Within organizations, conflict is inevitable; the results of conflict are not predetermined. Conflict might escalate and lead to non-productive results, or…show more content…
Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in their environment. There is a close relationship between conflict and organizational performance. Organizational performance is low when conflict is extremely high or extremely low, while moderate or optimum level of conflict contributes to high organizational performance. When the level of conflict is low the performance suffers because of a lack of arousal and stimulation. Employees find the environment too comfortable and they become complacent. When they are not challenged and confronted, they fail to search for environmental changes. When the level of conflict is extremely high, performance suffers because of inadequate coordination and cooperation. The organization is in a state of chaos because of disruption and interference in critical…show more content…
The function of Research Design is to provide relevant evidence with minimal expenditure of effort, time and money. In this study the research design will be descriptive in nature. ii) Sample Design A sample design is a definite plan determined before any data is actually collected for obtaining a sample for a given population. The sample technique will be random sampling. iii) Sample Size The sample size selected for the research is 60 employees. iv) Sources of data • Primary Data: It refers to the first hand information that is collected directly. The basic means of obtaining primary data are questionnaire, observation, survey, experiments, etc. Primary data for the study will be collected through: - • Questionnaire Questionnaire will be prepared and circulated to the employees to know their opinion on conflict management and its impact on the organization. The questionnaire will consists of mostly close ended questions. • Observation Observation will be done during the visits to the organization. • Secondary Data: Secondary data is the data that is already available; it refers to the data, documents, records or specimens that have already been
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