the education that she never got. In his short story, “The First Day,” Edward P. Jones uses literary techniques such as vivid imagery, symbols, and the theme that uneducated people value education more than educated people to show that the girls and their mother try their best. Vivid imagery is prevalent throughout the story in multiple instances, all as a result of the narrator,
Teams should experience pleasurable work, as result of a transition from old methods of quality control to a new method. The old methods are “incentives, blame, inspection and surveillance” (Berwick, Godfrey and Roessner, 1990, p. 148). The new methods include team formation, experimentation, scientific investigation, customer’s rights and satisfaction enhancement. Berwick, Godfrey and Roessner’s analysis is indeed helpful for this research for two reasons. Mainly, this book