Pkl Auto Parts Case Study

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SUMMARY PKL Auto parts supplies automotive parts to mechanics, dealers and lately to the mining industry. There are 4 offices and 1 warehouse from where all stock is sourced. Currently the inventory system located at the warehouse is accessed on expensive fixed 512Kbit lines. They are geographically spread out as per this map (Not to Scale). These are in Hillary’s, Osborne Park (being the main warehouse), Alexander Heights, Kewdale and Melville. PKL Auto parts have recently had some issues and you have been assigned by your boss to assess and report on resolution strategies for the customer. The 4 stores generate a base turnover of $100 million per year with 150 employees. Over 50% of business revenue is from credit card transactions. The…show more content…
with its well-situated outlets throughout the island, PKL AUTOPARTS has a significant contribution to the automotive industry and the Mauritian economy at large. Its portfolio of customers is most diverse ranging from individuals to large corporate entities found in the Tourism, Textile, Commerce, Services, Finance and Manufacturing sectors. PKL AUTOPARTS always aims at satisfying its clientele as witnessed by its ISO 9001 certification obtained in 1998 which is a testimony of how various programs on Quality Management, Customer Care and Continual Improvement are implemented and operated. ‘Satisfaction on the Road' and 'Buy Quality' are not mere slogans but indeed meaningful for those who never compromise on Quality.PKL AUTOPARTS is the reliable partner for any automotive…show more content…
The administrator became hostile and had to be ejected from the premises by the police. Later that afternoon the network for the Hillary’s shop became unserviceable. This continues to intermittently happen now for both stores Kewdale and Melville. Connectivity to the Osborne Park inventory is reliable but there are now errors in shipment because of an untraceable error. Orders arrive in correct order but when the automated deliveries are sent out quantities are wrong for 60% of orders causing massive restocking costs and loss of

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