This is because with the rise of the technology the majority of the people will be affected by such crime. The Star Online, (2016) study found that Cyber Security had received 3,752 cases of online fraud and intrusion and a shocking 191,096 reports of botnet and malware infections by unique IP addresses this year alone. This shows a lot of Malaysia people already be victims of cyber-crime with fraud and intrusion. That why Malaysia sixth most vulnerable to cyber-crime
CHAPTER 1 1.1 INTRODUCTION Satisfying customers is one of the main objectives of every business. The message is obvious – satisfied customers improve business and dissatisfied customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation