Pakistan at the time of its inception in 1947 owned a meager telecom base with just 14,000 operational telephone lines. Telecom service was meant just to meet the needs of country administration. The year 1962 saw the first sector change when Post Telegraph & Telephone services were separated by establishing independent T&T and Postal Departments. Since the mid-1980s, a number of countries including Pakistan overhauled telecommunications sector, to arrange mobilize additional capital, improve performance
satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals
leader uses his or her impact to attain the company’s goals. Even though researchers believe that the leadership style of a company is primary affected by attitude of the leader and he or she plays vital role in the productiveness of the employees (e.g.: see Gadot, 2007; Furkan et al., 2010; Saleem, 2015). Leadership style can affect the satisfaction of the employees of a company both positively and negatively. Ineffectiveness of managerial development, this reflects the challenge of leaders to have