A qualitative research methodology is employed in the study. Qualitative research is defined as “the effort put by researchers in an activity to find out the witness on the globe or environment”. (Denzin. 2005). Van Mennen (1979) defined qualitative research as an “umbrella term covering an array of interpretative techniques which seek to describe, decode, translate and otherwise come to terms with opinions, motivations, feelings and drives behind people’s behaviors and habits. Instead of measuring
first being if the patients were satisfied or not. The second step involved asking the patients their level of satisfaction (very satisfied, somewhat satisfied, somewhat dissatisfied, and very dissatisfied) (Mendoza Aldana et al. 2001). A separate study by Kuzma et al (2010) used patient satisfaction questionnaires which were designed as semi-structured qualitative interviews to assess the patient satisfaction with rural health facilities. These questionnaires included “staff attitudes and performance