managers to exert effort to achieve strategic objectives. Most studies to date on the balanced scorecard address ….. In this paper, we examine the BDA’s effect on customer performance measurement as a non-financial dimension of the BSC We conduct an experiment
CHAPTER 1 INTRODUCTION INTRODUCTION The purpose of this chapter is to provide a review about project background, problem statements, objectives, scope of project and a conclusion as a fundamental guideline for this project. PROJECT BACKGROUND Nowadays, the manufacturing industry is growing more fast and complex. As example, Small and Medium Enterprises (SME’s) have always played as a role in the economies of all major industrial societies and employment levels where most of the new manufacturing
Chapter 1 INTRODUCTION Diesel engine is a very popular prime mover used for surface transportation, agricultural machinery needs and in industries. Diesel engines of more than 6.5 million units are being used only in the Indian agricultural sectors for different activities and the import of petroleum products is a major draw off on our foreign exchange sectors and with increasing demand in future years the condition is likely to become worse. Hence, it is an urgent need for a country like India