the mind draws. A further elaboration of this reflection would seem to uphold the popular conviction that with age people always see the positive side of bad things and the negative one of positive things. In fact, the elderly are exposed to a series of losses (spouse, health, decreased physical mobility)
Retention 6 4.1.2 Corporate Image 6 4.1.3 Quality 6 4.1.4 Project Management 7 4.1.5 Relationship with the Customer 7 4.2 Critical Review of Theories and Models Regarding Factors that Influence Customer Retention 7 4.2.1 Theories Regarding Customer Retention 8 4.2.2 Assimilation-Contrast Theory 8 4.2.3 Theory of Negativity 8 4.2.4 Cognitive Dissonance Theory 8 4.2.5 Review of Models Regarding