fictional case study, The Cliff Bay Hotel - Looking Beyond Tomorrow, explores this conundrum from Nick Rommel's (General Manager, Cliff Bay Hotels, Newquay Bay) perspective. Through the discussions that transpire between the newly appointed Chief Sustainability Officer (CSO), Raj Lamba, and the hotel employees of Cliff Bay, the case brings
STRAYER UNIVERSITY A STUDY OF QUALITY MANAGEMENT IN ANGOLAN HEALTHCARE SYSTEM A DIRECTED RESEARCH PROJECT SUBMITTED TO THE FACULTY OF THE GRADUATE SCHOOL IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTERS HEALTH SERVICE ADMINISTRATION SUBMITTED TO SUSAN CRIM, MBA BY ELMA CARVALHO WASHINGTON, DC July 2007 ABSTRACT Angola is a third world country located on the west coast along the south Atlantic in southern Africa. It won its independence from Portugal in