The 3PL selection is a multi-criteria problem and hence a difficult process where multiple, both tangible and intangible, criteria need to be considered. Some criteria are developed with specific customer needs while others are common for all environments. Spencer et al., (1994) survey with 154 firms listed in the American Public Warehouse Register and identified 23 specific criteria used by these firms to choose their 3PL in the just – in- time (JIT) situation. These criteria were in the following
innovative and high quality financial services that exceed growing public expectations with best results • Nurturing mutually beneficial and cooperative networks based on mutual trust • Creating a work environment that ensures the growth of professionalism and organizational renewal with a familial spirit • Building public trust through ethical, caring and prudent behaviours 4.0 Goals of OCBC Bank Goals means a measurable and an observable having one or more objectives to be achieved within