CHAPTER ONE 1.0 INTRODUCTION 1.1 Background to the Study. In every community in the world, there exists a uniqueness that makes one part of the world different from the world. This can be seen in the way people live, there different landform and weather/climate differences but one key element that is common to every country is what we refer to as culture. Culture has been described by various anthropologists in different ways but with common elements that have peculiarity to every definition
CHAPTER 1 1.1 INTRODUCTION Satisfying customers is one of the main objectives of every business. The message is obvious – satisfied customers improve business and dissatisfied customers impair business. Customer satisfaction is an asset that should be monitored and managed just like any physical asset. Introduction to Customer satisfaction: Customer satisfaction is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation
1.1 INTRODUCTION TO THE STUDY Asset Management involves the corresponding of costs, opportunities and risks against the desired performance of assets, to achieve the organizational objectives. This harmonizing power need to be considered over different time frames. Asset also enables an organization to examine the need for, and performance of, assets and asset systems at various levels. Additionally, it enable the application of analytical approaches towards managing an asset over the