Various factors are affecting the quality and delivery of the services whereby needs of improvement and awareness is needed. The outcome of the study illustrates a that more people are aware of the contributing factors, however there are still numbers who are aware and not aware of maternal and child health which signify the proposed strategies as mentioned above. It is perceived that, there is
received by help desks of large organizations nowadays. It is a cumbersome and time-consuming task to manage these emails manually. Also, the support-staff who initially answers the query may not always be technically sound to do this themselves. In that case, they forward the queries to higher authorities, unnecessarily wasting their precious time. A large amount of time and human effort is being wasted for this manual classification