widely used models or theories are reviewed and discussed in relation to internet banking services. These are theory of Theory of Reasoned Action (TRA), Theory of Planned Behaviour (TPB), Diffusion of Innovation Theory (DOI) and Technology Acceptance Model (TAM). In the chapter, these theories are reviewed from prior studies and an attempt is made to identify the most suitable framework for this research. 2.1 Theory of Reasoned Action The Theory of Reasoned Action (TRA) is developed in the late
decision. Three widely used models or theories are reviewed and discussed in relation to internet banking services. These are theory of Theory of Reasoned Action (TRA), Theory of Planned Behaviour (TPB), Diffusion of Innovation Theory (DOI) and Technology Acceptance Model (TAM). In the chapter, these theories are reviewed from prior studies and an attempt is made to identify the most suitable framework for this research. 2.1 Theory of reasoned action The theory of reasoned action is developed in
the process of coalescing discrete pieces of explicit knowledge into a new form, such as trend analysis, an executive summary, or a content database (Dalkir, 2005). The last process is internalization, including the diffusion of the newly acquired behavior and mental models. The process is closely linked to learning by practice (a technique used to capture knowledge from individuals). Networks of subject matter experts and communities of practice help the organization to cross from KM to competitive