important things that have influenced me in my writing style when answering business email and letters related to work. I will also look at the best practices in business writing and the steps that need to be taken to have successful communication skills. Effective communication should focus on being practical, factual, concise, clear and persuasive. Multitasking Let’s take a look at multitasking and why there is so much talk about why people should or should not multitask. In today‘s world of technology