Introduction
Big Mart is a renowned departmental store with about ten outlets in Kathmandu valley. It mainly stocks food with an emphasis on higher-margin products in combination with everyday essentials such baked bread, alcohol, toiletries, groceries or household products. It is one of the convenience store, which is appropriate for the local community. In the following essay, I will present the results of a research that I have conducted into Big Mart. My research is based on collection of primary data. Through many visits to Big Mart I could make many observations about the way it operates. I have done an interview with the manager of the company () and I gave questionnaires to random customers who buy weekly from Big Mart. I will explain…show more content… The normal time that every client needs to be served for each till shifts from client to client as every one purchases an alternate measure of items. Dependability means doing things in time for clients to get their merchandise or administration precisely when they are required, or at any rate when they are guaranteed. Clients may just judge the dependability of an operation after the item or administration has been conveyed. (O’Brien, 2004). Big Mart verifies that its stock accessibility is there from at a young hour in the morning so the clients can discover on time the items that they need amid the day (Interview, Scott Finnegan, 2011). Flexibility means doing things in an alternate manner and is broken down into distinctive sorts including blend flexibility. This may mean changing what the operation does, how it is getting along it, or when it is doing it. Additionally being adaptable means having the capacity to give quick administration and spare time, and keep the operation on timetable when startling occasions disturb the operation's arrangements (O’Brien, 2004). In terms of speed, Big Mart is extremely adaptable at occupied times, particularly between 12 to 2 when individuals of the nearby structures eat breaks. It incorporates 5 checkouts (2 checkouts toward oneself) and a most extreme of 4 parts of staff empowering quick administration and sparing time (Interview, Scott Finnegan, 2011). Cost means doing things financially. “The lower the cost of producing your goods and services, the lower can be the price to your customers. The operation will spend its money on staff costs, facilities, technology, equipment costs and material costs”. (O’Brien, p45, 2004). Big Mart has higher cost items contrasted with other bigger markets yet it generally has some particular item offers and exceptional rebates (e.g purchase one, get one