Workflow Management Systems

1013 Words5 Pages
Workflow management systems have evolved in order to reduce employee’s workload, control the flow of information within the work environment and encourage communication between employees. These systems are serving as a new class of information system, linking between people’s work and computer applications. Workflow management systems save an enormous amount of time by reducing the complexity of procedures and methods used in performing tasks, enhance the overall efficiency of the office and certainly ensure transparency and reproducibility. These systems are generic and also can do a lot more. Workflow management systems provide visibility at all levels of work. They are a way to visually communicate the processes involve in completing a…show more content…
Research by (Leuterio, 2004) suggests that within the workplace it is possible for a blurring of roles and responsibility. It is highly probable for both employees and business partners to have unclear responsibilities. Evidence seems to indicate that such a situation is likely to lead to chaos and a lack of accountability. In order to have a truly effective operational performance monitoring system that backings employee performance, accountability, development and success, you need to involve everyone. Getting everyone involved means different people will be performing different tasks, going about their work they may find themselves pulled in various directions as they try to respond to the many statuses they hold. Using workflows can efficiently prevent such incompatible demands placed on an employee. Clearly, it breaks down responsibilities of each stakeholder group and communicates to everyone in the group, what they are responsible for as part of your performance monitoring best practices to support a new strategic plan. Instead of your employees and business partners being uncertain about whose responsibility it is to complete a task or where their own duties lie, a workflow defines it for them no matter how uncertain the environment. When everyone understands what other team members expect of them, then it is much easier to meet a common…show more content…
However, this potential has been realized by only a few. From a technical perspective, (M. zur Muehlen, 2004) advocate the view that the use of audit trail data for controlling purposes is interesting in the areas of workflow application design and workflow system design. Audit trail information represents a new form of information. An analysis of audit trail information can enhance existing information sources. This is especially true when using a workflow management system. Reports from such systems provide a detailed view of how records are kept chronologically, the progress and completion of tasks, along with relevant details such as who completed the action, when it was done, the due date for each workflow state and any changes
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