Summary Of The Handmaid's Tale
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The short answer would be yes.
The handling of Jen as our new contact at Gilead has been evolving process. Jen’s initial client servicing let her somewhat unfulfilled as there were concerns over quality control. Jen recognized that the timelines given were difficult but there were data errors and that felt that we did not bother with formatting (coming up with better ways to show things, anticipating her questions, or not understanding her instructions).
In Q2, we took the following steps to better service her needs. We reinforced that most queries and additional analytics took 24 to 48 hour in order to prevent further quality control issues. The team began working with her more closely on the development of data visualization.
Given the